Create Your Vub: Troubleshooting

• Create Shots & Vubs

  • Media Library
  • Shot Creation
  • Managing Characters
  • Creating a Vub

• Export and Download

  • Exporting your vub
  • Downloading your vub

• Contacting Support

 

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Create Shots & Vubs

Media Library

Media statuses and actions

 

I am unable to successfully upload my media

• Check that your media meets the file format and codec requirements for DeepEditor.

  • Supported Media Formats
  • Supported Color Spaces
    
    

 

Shot Creation

Shot media statuses and actions

• If you're adding media directly into your shot, rather than through the Media Library first, refer to the media statuses and actions for the Media Library section above.

 

Managing Characters

How do I deal with a character that has a reflection?

• If your character's face appears in multiple places in your shot e.g. if they are reflected in a mirror, then each instance of the face must be vubbed separately. To allow these faces to be vubbed separately, they will need to be identified as a different character to avoid overlapping frame ranges of the character. When DeepEditor detects overlapping frame ranges, you will see an error message prompting you to reassign the appearances causing the error. Select the appearance you want to reassign and move it to a different character or the Unassigned bin.

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The character I want to vub has not been detected for all the frames I want to vub

• If your vub character has not been detected for all the frames you want to vub, firstly check the appearances for all other characters to make sure your character is not incorrectly identified. Also check the Unassigned Appearances.

• If you've determined that the face simply has not been detected, you might be able to counter the lack of a detected face with some basic image manipulation:
  • If the shot is too dark, brighten the image to make the face more visible to the tracker. Note that you will need to reverse this brightening on your final vub result to bring it back to normal levels.
  • If there are distracting background elements that might be interfering with the face tracking, crop your Source media around the face (not too tight) while keeping the frame size the same. Once your vub is exported, bring it back into your NLE or compositing tool (e.g. Avid, Premiere Pro, Resolve, or Nuke) place it over the original shot and reapply the cropping.

 

What do I do if my vub's track is bad?

If the face track looks unstable or the grey face in the Refinement tool moves off the character's face on some frames, try these fixes:

• If there are distracting background elements that might be interfering with the face tracking, crop your Source media around the face (not too tight) while keeping the frame size the same. Once your vub is exported, bring it back into your NLE or compositing tool (e.g. Avid, Premiere Pro, Resolve, or Nuke) place it over the original shot and reapply the cropping.

• If the shot is too dark, brighten the image to make the face more visible to the tracker. Note that you will need to reverse this brightening on your final vub result to bring it back to normal levels.
• If you don't need to vub those specific frames, reduce interpolation to zero for the affected frames. On export, these frames will use the original plate. 

Creating a Vub

I just created a vub, but I can't see it in the Vubs tab

• If you just created a vub, but can't see it in the Vubs tab, refresh your browser and you will be able to see it and its current status.
• If you can't see the vub and no token was deducted, then the vub creation has not been triggered and you should try creating it again.

 

I receive a 'No Token' error  even though I have a token left

• If there are multiple users in your workspace and another user triggered a vub just before you, the token you believe you have may have been consumed. Refresh your browser and check your token balance.

 

My vub failed, what do I do?

• If your vub failed, the most likely cause is a system issue that should have already been alerted to the Flawless team. Your failed vub will not have cost you any tokens, so please try again. In the event of a second failure, please contact support.

 

I have artifacts / glitches in my rendered face

• Image artifacts may be the result of a number of things such as tracking errors, insufficient data for the system to learn from, or refinement overrides that created unnatural/unseen expressions. Lowering the interpolation value in the affected area typically improves or resolves the issue because it brings the facial expression closer to the original expression.
• If there is very little range of facial expression in the Source media, consider adding Training Data to increase the robustness of the renderer
• Be aware that any unresolved artifacts / glitches can be cleaned up at the Final Quality finishing stage by using the VFX Turnover Package.

 

I have a black 'bleed' from the letterbox in my rendered face

• If you have vubbed a face using Source media that is letterboxed, and the face is breaking frame vertically, the render can occasionally experience a 'bleed' of the black of the letterbox into the render. The best solution to this is to crop your Source media to remove the letterbox, and re-vub with that cropped media. 

 

I am unhappy with the lip sync of my vub

• If you're unhappy with the lip sync of your vub, please firstly check that your Source media and Driving Data met the requirements for 'good' data.

• If you would like to refine the lip sync of your vub, use the Refinement tool to do so.

 

My vub has unwanted mouth movements in it

• If you have unwanted mouth movements in your vub, please firstly check that your Source media and Driving Data met the requirements for 'good' data.

• Removal of unwanted mouth movements can typically use one of two methods:
  • reducing interpolation to use more of the original plate
  • reducing scale to neutralise the movement.

 

My vub appears to jump to another face that crosses my character

• If two faces cross each other in the shot (known as the 'kissing' problem) and the vub jumps to the other face, the best solution is to crop the other face out in the Source media prior to uploading.

 

The audio doesn't line up in my vub where I expected it to

• If the audio in your vub is occurring at an unexpected place, the most likely cause is incorrect Driving Data. The first frame of the Driving Data must always line up with the first frame of picture in the Source media.

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Export and Download

Exporting your Vub

How long does an export take?

• The time it takes for an export to complete is dependent on a number of factors - primarily resolution, duration and face size. As an estimation, once a vub is rendered, the exporting stage would typically take approximately 10 minutes for a 125 frame shot. The duration is not a direct relationship (i.e. 250 frames would not take 20 minutes) - a 500 frame shot would take approximately 15 minutes.

 

Downloading a Vub

Where do my exports go when I download them?

• The target location of downloaded files depends on whether they are downloaded via the web app, MediaShuttle, or via the Avid Extension. For full details see the Downloading your Vub guide.

 

I can't download my vub without a watermark

• If the option to download your export without a watermark is unavailable, this is because the project settings have consent as being required for this vub quality. Speak to your Rights Clearance Manager for the project to either acquire consent or adjust the settings if incorrect. See also the guidance on Downloading your Vub for information regarding consent requests.

 

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Contacting Support

If you require assistance, the first place to try is the Flawless Help chatbot. It is available 24/7 to help you - you can find it in the bottom right of your screen inside the DeepEditor web app and in our Knowledge Base.

If the chatbot can't resolve your query, click Help in the top-right corner of DeepEditor to access the following options:

• Knowledge Base — search articles and try the Flawless Help chatbot again
• Keyboard Shortcuts - a full list of the keyboard shortcuts for the Refinement tool
• Contact Support — raise a Flawless Support ticket
• Share Feedback — share your experience of the product
• Request Feature — suggest ideas for new features

• You can also email support@flawless.app directly at any time.