-
Refinement Interface
-
Assess the Vub
-
Interpolation & Scale
-
Lip Sync - General
-
Viseme Refinement
-
Advanced Lip Sync Controls
-
Contacting Support
Refinement Interface
The interface is not responding as expected
-
If you are having an issue with the Refinement tool interface response, the first thing you should do is click Save or Render Changes, then refresh your Chrome browser: CMD-SHIFT-R (Mac) or CTRL-SHIFT-R (Windows). As a web-based tool, there’s a small risk of issues based on internet speed/connection, and so refreshing often can clean up a user-interface based issue.
I can’t see the grey face on certain frames in the main window
-
If you have some frames in the vub where the grey face does not appear, the face has not been detected on those frames. There are a few possible causes:
- The face may be too obscured
- The face may be turned too far away from the camera
- The face may be too dark
- Read our guide on Understanding and Resolving Tracking Issues to try to resolve the face detection issues.
I can’t hear audio when playing back the Original shot
-
If you can’t hear the audio when playing back the Original shot, it is because the source was uploaded without audio.
-
If you would like to hear the new audio against the Original shot, it is recommended to watch it via the Original Shot window on the left hand side:
Assess the Vub
[issue]
-
[answer]
Interpolation & Scale
[issue]
-
[answer]
Lip Sync - General
[issue]
-
[answer]
Viseme Refinement
[issue/question]
[answer]
Advanced Lip Sync Controls
[issue]
-
[answer]
Contacting Support
If you require assistance, the first place to try is the Flawless Help chatbot. It is available 24/7 to help you - you can find it in the bottom right of your screen inside the DeepEditor web app and in our Knowledge Base.
If the chatbot can't resolve your query, click Help in the top-right corner of DeepEditor to access the following options:
- Knowledge Base — search articles and try the Flawless Help chatbot again
- Keyboard Shortcuts - a full list of the keyboard shortcuts for the Refinement tool
- Contact Support — raise a Flawless Support ticket
- Share Feedback — share your experience of the product
- Request Feature — suggest ideas for new features
-
You can also email support@flawless.app directly at any time.
Read Next: Refinement Best Practice