Token, Payment, and Refund FAQs

• How do I buy tokens?

• How much does a token cost?

• How do I get a receipt for the tokens I purchased?

• Which action in DeepEditor results in a charge to my account?

• How long after payment will I see the purchased tokens in my account?

• Does DeepEditor save my credit card details?

• How do I know what quality was used for vubs that were already generated?

• Do refinement changes and new exports cost tokens?

• What is the price for DeepEditor licenses for Avid Media Composer?

How do I buy tokens?

Click on the Tokens button in the top right corner of the screen, then choose Buy Tokens.
Select the tokens you wish to buy and click on Proceed to checkout (via Stripe).

See DeepEditor Token Types and Distribution-Based Pricing to learn more about each token type and distribution scope.

On the checkout page you will see your selected tokens, the total due and the payment options available for your chosen currency.

You may update your desired token quantity on this page.

Enter your name, billing address, and payment information. Then click Pay. 

How much does a token cost?

The cost of a token depends on the token type and your selected distribution scope.
See DeepEditor Token Types & Pricing for details.

How do I get a receipt for the tokens I purchased?

When you purchase a token, you will receive a receipt by email from Stripe. If you're unable to find it, please check your spam folder and do contact us at support@flawless.app if you still need assistance.

Which action in DeepEditor results in a charge to my account?

When you create a vub and click "Generate," a token will be deducted from your account.
There are no additional charges for refining, exporting or downloading vubs.

How long after payment will I see the purchased tokens in my account?

You should see the tokens in your account minutes after payment.

How long do tokens last, and do they expire?

Tokens do not expire, so you can use them whenever you wish.

Does DeepEditor save my credit card details?

No, DeepEditor and Flawless never save your card details. Payment is managed via Stripe, and card details are never saved by default. You have to actively select the option "Save my card details for faster checkout." in order for your card details to be saved by Stripe.

How do I request a credit refund if an issue occurs?

Please reach out to support@flawless.app.

How do I know what quality was used for vubs that were already generated?

On the Vubs tab of the Shots page, there is metadata listed, including the token type used to generate the vub. 

Do refinement changes and new exports cost tokens? 

No, the initial token cost includes any refinement changes or additional exports. Make as many lip sync changes as needed, free of charge. 

What is the price for DeepEditor licenses for Avid Media Composer?

DeepEditor is a consumption-based service, so you only pay to generate a vub. Having an account or installing our Avid Media Composer extension is free. See the costs of creating a vub based on quality level and distribution scope here.