Avid Extension: Troubleshooting

• Installation and Setup

• Creating your Vub

• Downloading your Vub

• Media Package Learning Resource

• Contacting Support

Installation and Setup

[issue]

• [answer]

Creating your Vub

The mouth movements in my vub don't match the audio

• If the dialogue in the Driving Data audio does not correlate to the mouth movements in the vub, check your Driving Data temp media in your temp media bin. It is possible that you accidentally uploaded Driving Data with unwanted video.When creating vubs in the DeepEditor Extension, the video, if present, will be used to drive the performance.

How can I add Training Data to my vub in the DeepEditor Extension?

• Training Data can not be added via the DeepEditor Extension and must be added via the web app. See here for guidance.

Downloading your Vub

I'm unable to download my vubs back into Avid

• There may be one of a number of possible reasons why you cannot download your vub back into Avid:
  • Check your internet connection
  • Check that the bin you selected to download to is still open and has not been moved or renamed. If it has, hit the Refresh button in the DeepEditor Extension to refresh the available bins to download to.
  • If your vub was created using certain older Avid codecs (e.g. DNxHD36) then DeepEditor will be unable to regenerate this codec and will default to DNxHR HQ. If this codec is unsupported on your machine, you may need to download it via the web app and transcode using software like Davinci Resolve.

My MXF exports look washed out when importing into Avid

• For an explanation of why this can happen and how to resolve it, see the article Avid Extension: Color Levels When Importing Vubs Into Avid.

Media Package Learning Resource

[issue]

• [answer]

Contacting Support

If you require assistance, the first place to try is the Flawless Help chatbot. It is available 24/7 to help you and can be found in the DeepEditor web app and our Knowledge Base. To go directly to the Knowledge Base from the DeepEditor Extension, select the Help button on the top right [the chatbot is not currently available directly in the DeepEditor Avid Extension]:

When in the Knowledge Base or the DeepEditor web app, you can find the chatbot on the bottom right of your screen:

If the chatbot can't resolve your issue, you can request support from the 'sandwich' menu in the DeepEditor Extension:

This will take you to this form that, once completed and submitted, will be sent to the Flawless support team:

Alternatively, please contact us at support@flawless.app.