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Contact Support

Having an issue? Here's how to get help


If you require assistance, the first place to try is the Flawless Help chatbot. It is available 24/7 to help you. You can find it in the bottom right of your screen inside the DeepEditor web app and in our Knowledge Base.

Flawless Help screen recording

If the chatbot can't resolve your query, click Help in the top-right corner of DeepEditor to access the following options:

  • Knowledge Base — search articles and try the Flawless Help chatbot again
  • Keyboard Shortcuts - a full list of the keyboard shortcuts for the Refinement tool
  • Contact Support — raise a Flawless Support ticket
  • Share Feedback — share your experience of the product
  • Request Feature — suggest ideas for new features

Help June 2026