Media Issues
Vub Issues
Other Issues
Media Issues
Most of the errors during media upload and processing are due to unsupported media formats.
To get more information about the error, hover over “Error” in the Status column.
Here are some of the most common errors and how to deal with them:
|
Error/Issue |
Solution |
|
Unsupported Frame Rate |
Check the supported media formats page for details of the supported frame rates and ensure your media adheres to them. |
|
Unsupported Color Space |
Review the supported media formats to find the supported color spaces and make sure your media adheres to them. |
|
Unsupported Aspect Ratio |
The media aspect ratio is not supported currently. Check the supported media formats for details of the supported aspect ratios. |
|
Too Long |
Media exceeds the currently supported length. The currently supported maximum per media file is 1,440 frames. NOTE: For Training Data files, the combined maximum is 5,000 frames. |
|
Mismatched Frame Count |
Make sure the Source file and Driving Data file have the exact same frame count and/or duration. |
|
Mismatched Frame Rate |
Make sure the Source file, Driving Data file and Training Data files have the same frame rate. |
|
Invalid Container |
The Media file is corrupted or cannot be read. You may need to recreate or re-export your media. Make sure it still meets the DeepEditor supported media formats. |
|
Unable to upload Training data |
You can only upload Training data for Standard, Professional and Theatrical quality vubs. Draft vubs use the Source file for training. |
|
No Content Detected |
The media file is missing its primary content (e.g. video file has no video). You may need to recreate or re-export your media. Make sure it still meets the media formats supported by DeepEditor . |
|
No Performance Detected |
Video does not have any faces in it. Check your media and make sure the media you upload has a face in it. |
|
Failed Upload |
Failed to upload media to storage. Please refresh and try again. |
|
Failed Linking To Shot |
Failed to link media to shot. Please refresh and try again. |
|
Failed Authorize Upload |
Failed to authorize upload for media. Please refresh and try again. |
|
Failed Media Registration |
Failed to register media. Please refresh and try again. |
Vub issues
|
Error/Issue |
Solution |
|
No Token Error |
This can happen if two vubs are kicked off at the same time for the same tenant (i.e. shared account) and compete for the last token. |
|
Refinement page: the face mask is jumping between faces |
DeepEditor can currently vub one face at a time, so your source media needs to have additional faces masked. |
|
Render quality of vub is poor |
Draft quality vub: no solution Standard quality vub and above: upload training data with the same lighting conditions + visible mouth interior |
|
Vub failed |
Check that the media you uploaded meets the DeepEditor Supported Media Formats, e.g.
|
|
Vub result is poor |
Check that the dialogue in your Driving Data file is clear and there is no music and sound effects in the audio. Upload Training Data. This really helps DeepEditor createa better model of the character. If there were Refinement changes made to the vub, review the applied keyframe overrides. Using fewer keyframes and lower blendshape values can often improve the results significantly. Review the interpolation values to make sure that you use the original performance in sections where it does not need to be changed. |
Other Issues
|
Cause |
Solution |
|
Unsupported Browser |
DeepEditor only supports the Chrome Browser at the moment. We are working on supporting more browsers soon. |
|
Unsupported audio file specifications |
Make sure that the Audio Driving Data file you are uploading meets the following requirements: Format: WAV Codec: Uncompressed (Linear PCM) Bit rate: 24-bit Sampling: 48khz Channels: Mono or Stereo |